Privacy Policy
Effective Date: 04/01/2026
Coastal Med Logistics ("Company") respects the privacy of its clients and is committed to protecting
any information collected during the course of business operations.
1. Information We Collect
We collect information that is voluntarily provided through service requests, communications, or
business interactions. This may include names, phone numbers, email addresses, facility names,
pickup and delivery addresses, service details, and any additional information necessary to fulfill
courier operations.
We may also collect operational data such as timestamps, delivery records, and service logs for
internal recordkeeping, quality assurance, and compliance purposes.
2. Use of Information
Collected information is used strictly for business operations, including coordinating deliveries,
communicating with clients, maintaining service documentation, improving efficiency, and ensuring
compliance with applicable regulations.
We do not use collected data for unrelated marketing purposes without consent.
3. Confidentiality of Materials
Coastal Med Logistics acknowledges that transported items may involve sensitive healthcare-related
materials. While the Company is not a healthcare provider, it operates with confidentiality standards
consistent with industry expectations and handles all materials with discretion.
4. Data Security
We implement reasonable administrative and operational safeguards to protect collected information
from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security,
and clients acknowledge this inherent risk.
5. Disclosure of Information
We do not sell, rent, or distribute personal or business information to third parties. Information may only
be disclosed when required to complete a service, comply with legal obligations, or protect the rights
and safety of the Company or others.
6. Data Retention
Information is retained only as long as necessary to fulfill operational, legal, or compliance obligations.
Once no longer required, data may be securely deleted or archived.
7. Changes to Policy
This Privacy Policy may be updated periodically. Continued use of services constitutes acceptance of
any revised terms.
8. Contact
For questions regarding this Privacy Policy, contact Coastal Med Logistics through the official website.
Terms of Service
Effective Date: 04/01/2026
These Terms of Service ("Terms") govern all services provided by Coastal Med Logistics ("Company").
By requesting or using services, the client agrees to be bound by these Terms.
1. Nature of Services
Coastal Med Logistics provides transportation services for medical specimens, pharmaceuticals, and
related materials. The Company operates strictly as a courier and does not provide medical, laboratory,
or diagnostic services of any kind.
2. Client Responsibilities
Clients are solely responsible for ensuring that all items are properly packaged, labeled, documented,
and compliant with applicable regulations prior to transfer. Clients must provide accurate handling
instructions, including temperature requirements and time sensitivity.
The Company does not open, verify, or inspect contents beyond a reasonable external review and
assumes that all items presented are safe and lawful for transport.
3. Packaging and Compliance
All materials must be packaged in accordance with applicable standards and industry practices.
Improper packaging may result in refusal of service. The Company is not responsible for damage,
contamination, or loss resulting from inadequate packaging or labeling.
4. Temperature-Controlled Transport
For temperature-sensitive items, clients must provide correct specifications and appropriate materials.
The Company is not liable for degradation, spoilage, or damage caused by incorrect instructions,
insufficient packaging, or failure to disclose requirements.
5. Chain of Custody
The Company may maintain documentation of transfer and delivery; however, responsibility for
contents remains with the client at all times. The Company does not guarantee the condition or integrity
of items beyond transport.
6. Delivery and Delays
All delivery times are estimates and not guarantees. Delays may occur due to traffic, weather, facility
delays, mechanical issues, or other circumstances beyond the Company’s control.
7. Limitation of Liability
To the fullest extent permitted by law, Coastal Med Logistics shall not be liable for any indirect,
incidental, special, or consequential damages, including but not limited to loss of revenue, business
interruption, or loss of use.
In all cases, the Company’s total liability shall be limited to the amount paid for the specific service
giving rise to the claim.
8. Indemnification
Clients agree to indemnify and hold harmless Coastal Med Logistics from any claims, damages,
liabilities, or expenses arising from the client’s failure to comply with these Terms, including improper
packaging, inaccurate information, or regulatory violations.
9. Refusal of Service
The Company reserves the right to refuse or terminate services at its discretion, including but not
limited to situations involving unsafe conditions, non-compliant materials, or unreasonable risk.
10. Payment Terms
Payment terms will be defined separately through invoices or agreements. Late payments may result in
service suspension and additional fees.
11. Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved within
the appropriate jurisdiction.
12. Modifications
The Company reserves the right to update these Terms at any time. Continued use of services
constitutes acceptance of revised Terms.